LEARNING SUPPORT

Training & Education Support

Learning content that truly gets through —
supporting reliable skills transfer and organizational growth.

Drawing on the proven communication skills and specialist knowledge cultivated through manual production, we propose diverse learning content including text, video and e-learning. By making on-site know-how visible and standardized, we enable efficient talent development and get new people up to speed faster.

We solve challenges like these
in dealership training

Updating our content
takes too long
We want to review our training
and certification framework
We want to introduce an LMS
but don't know where to start
We want to analyze test
results ourselves
We want to roll out ICT tools
for our dealerships
We want each dealership's issues
identified and resolved

What sets CMC XMANICOM's training support apart

01.

Training consulting that extends to the framework itself

We propose more than just content creation, taking a broad view that reaches all the way to your training and certification frameworks. Specialist staff who know the automotive industry and dealership operations inside out work alongside you carefully, from current-state analysis through to planning. We design in-house certification schemes tailored to your workplace and learning frameworks that raise motivation from the ground up, building a foundation for continuous development.

02.

Designed to maximize learning outcomes

Rather than learning for its own sake, we think about — and propose — how to maximize the effect of learning. For online training, for example, we don't simply move conventional sessions onto a screen; we design courses that keep participants engaged, incorporating two-way communication and gamification.

We support you consistently across the whole cycle: pre-course assignments, running the session itself, and post-course follow-up.

03.

Accountable all the way to on-site adoption

Introducing ICT tools or an LMS does not end with installing the system. We listen carefully to on-site issues and the IT proficiency of your staff, then provide clear manuals and effective training programs.

By also entrusting us with the help desk and FAQ set-up for post-launch enquiries, you can dramatically reduce the workload on your own team.

04.

Turning results into the next stage of growth

We analyze learning progress, test scores and survey data, and propose concrete improvements toward training DX and lower staff turnover across your organization.

Through data visualization with BI tools and a rapid PDCA cycle, we keep generating the best possible learning outcomes.

Training support services in detail

Consulting on restructuring training
and certification frameworks

We optimize in-house certification schemes by job role for automotive dealerships and develop the accompanying learning materials. We define certification levels and the overall training framework, decide on certification methods, define development approaches, and support you right through to the development of optimal learning materials.

Moving classroom training online

We design optimal programs that maximize learning outcomes and improve participant performance.

  • Pre-course learning: developing pre-course assignments using live streaming and e-learning
  • Training delivery: experiential training that keeps participants engaged, with participatory discussion and gamification
  • Post-course learning and follow-up: assignments that encourage real-world practice, plus follow-up that ensures genuine understanding

We design the whole journey, from preparation through to adoption in the workplace, and propose highly effective training that meets the needs of today.

ICT tool implementation support

A wide range of ICT tools is being adopted to improve operational efficiency at the point of sale.

[Examples of supported tools]

  • Sales and customer management systems: making the most of Salesforce (SFA), support for managing both delivered and pending customers
  • Sales support and finance tools: tablets using video to enable proposals without a showroom visit, streamlined quotation and contract operations

To embed these tools in day-to-day work, we produce intuitive content and deliver training tailored to each dealership's issues. By enabling smooth adoption and sustained use of ICT tools, we contribute to greater operational efficiency at dealerships.

Data analysis

We analyze data such as learning progress, test scores and surveys, identify issues and propose improvements.

We go beyond learning-related data to handle everything from cleansing to visualization for the many kinds of data involved in your business processes. Because we package routine analysis work using familiar Microsoft tools, you can operate it easily yourself after delivery — supporting a self-sustaining PDCA cycle within your organization.

Contact

Use this page to send us business enquiries and requests for consultation.
Initial consultations are free of charge, so please do not hesitate to get in touch.

Contact us