We provide support from the present-situation analysis, goal-setting and planning stages.

Our staff with thorough familiarity with distributor operations, particularly those in the automobile industry, implement from the consulting phase and clarify targets and goals.

We reconfigure learning systems and optimal internal certification programs for each occupational category.

Staff with insight in the nature of operations at distributors and their operational processes provide effective certification programs and learning materials tailored to the environment of distributors.

We assist with systems for making the implementation and management of learning and certification programs more efficient from the design to the operation and management stages.

We realize an ideal management approach using a learning management system to achieve learning in line with the needs of each individual learner.

Course design to accompany transition to online

We attend actual training sessions, conduct hearings with instructors, and extract challenges to ascertain the current state of and analyze intensive training. After doing so, we substitute intensive training in line with the promotion of online implementation and design courses based on implementation challenges.

Development of content mindful of participant experience

Generally speaking, simply taking existing intensive training online is not enough to elevate participants’ level of understanding. For that reason, we propose the development of content the emphasizes bidirectional communication aimed at individual participants so that they can focus on the training at hand.

Operation support framework for online training

We propose consistent support frameworks that start with the development of instructors for online training and extend to the holding of pre-session rehearsals, suggestions for advance preparations that include PC peripherals for distributors, participant support on the training day proper, and post-training follow-up.

Thorough familiarity with both distributor business and ICT tools

CMC XMANICOM staff who have been involved with distributor support operations over many years, including those who previously worked at distributors, widely conduct hearings on areas such as the challenges of distributors who seek to resolve them through the introduction of ICT tools, the ideal shape of those distributors, and the IT level of the staff who belong there. We also form a grasp of specifications of the ICT tools to be implemented after asking developers to provide a pilot environment for those tools. Based on these multiple forms of information, we propose optimal problem-solving plans to customers that include the provision of content and learning approaches.

Provision of easy-to-understand content

Based on our knowhow in our company’s forte of manual creation, we supply easy-to-understand information to end users in an optimal configuration.

• User manuals
• Situation-specific utilization guides and quick reference guides
• e-learning
• Video content and XR content
• Websites

Entrust the entire process to CMC XMANICOM, starting with configuring the outline and extending to writing, creating illustrations, capturing and processing screens, preparing flow diagrams, creating synthetic voices, and conducting various forms of editing work.

Implementation of training and coaching tailored to distributor challenges

The challenges and ideal shape of distributors differ from location to location.

• Rules for use not enforced due to feelings that ICT tools are difficult to deal with
• Desire to realize the visualization of areas not achieved and areas not started on and to accelerate the management of KPI/activities, etc.

We analyze challenges at each distributor and propose training programs to maximize the effects of ICT tools as well as coaching programs through which distributors extract actions plans for realizing their ideal shape from their existing processes of their own accord.

Operation support through help desk and FAQ

The introduction of ICT tools at distributors is invariably accompanied by inquiries from those distributors. When they are too great in number, inquiries significantly constrict the man-hours of manufacturer personnel. CMC XMANICOM staff with detailed knowledge of ICT tools realize reductions in those man-hours by manning the help desk and providing speedy responses. Moreover, we endeavor to further reduce the number of inquiries by establishing a FAQ site. We are successfully linking the effective utilization of inquiry data to the correction and improvement of content to follow.

Analysis and proposals with a view to the foundation of learning

The support provided by CMC XMANICOM starts with the formation of learning systems. This is precisely why we conduct analysis and proposals from a working-level perspective that takes context, conditions and objectives into full consideration.

Swift PDCA cycles

We incorporate the results of our analysis into the frontlines without delay by coordinating with each team from the formation to the production and implementation stages.

Leave everything, from data cleansing to visualization, in CMC XMANICOM’s capable hands

We propose data cleansing and categorization that conform to the actual situation. Additionally, we accommodate visualized reporting using BI tools.

Effective utilization of data on the learning frontlines

We provide data to learners, instructors and personnel in charge of learning for them to utilize in improving performance.

Perspective of learners

• Recapping, spreading, supplementing and conveying learning

Perspective of instructors

• Ability to give meticulous instruction and support, grow themselves, and share knowhow

Perspective of personnel in charge of learning

• Ability to compare data for each area and department, improve measures, and provide support based on the learning situation